General conditions

Return Policy

In accordance with European consumer protection regulations, you have the right to return purchased products within 14 days of receiving your order without having to provide any reason.

Return conditions:

1. The product must be returned intact, unused and in its original packaging.

2. Return shipping costs are the responsibility of the consumer, unless the product is defective or non-compliant.

3. To exercise the right of return, you must communicate your decision to return the product within 14 days from the date of receipt. You can do so by sending an email to [customer service email], specifying the order number and the product you wish to return.

4. Once we receive the returned product, we will proceed with the refund within 14 days from the date on which we receive the return, using the same payment method with which the purchase was made.

Terms and Conditions of Sale

1. Introduction

The following Terms and Conditions govern the purchase of products and services through the website www.chiaramacari.it By using the Site and completing an order, you accept these Terms and Conditions. We invite you to read all the information carefully before proceeding with the purchase.

2. Products and availability

All products offered on our Site are described with the utmost accuracy. However, the appearance of the products (for example, color and size) may vary slightly depending on the resolution of the monitor or other technical variables. We reserve the right to change the prices and availability of the products at any time, without notice, and we cannot guarantee the continuous availability of all items.

3. Prices

The prices indicated on the Site include VAT (if applicable), but do not include any additional costs for shipping, which will be calculated separately at the time of checkout. Shipping costs are specified in the Shipping Policy .

4. Payment Methods

Payments can be made using the following methods:

• Credit/debit card (Visa, MasterCard, American Express, etc.)

• PayPal

Payment will be charged upon order confirmation.

5. Conclusion of the contract

A sales contract is considered concluded when we receive your order confirmation and payment has been processed correctly. You will receive a confirmation email with the order details.

6. Shipping and delivery

Shipping details and delivery times are specified in the Shipping Policy . Although we strive to ship orders as quickly as possible, delivery times may vary due to external factors such as holidays, weather conditions, or customs issues.

7. Right of withdrawal

In accordance with European consumer protection regulations, you have the right to withdraw from the purchase contract without any penalty within 14 days of receiving the product. The product must be returned intact, unused and in its original packaging. The return costs are borne by the customer, unless the product received is defective or non-compliant.

To exercise the right of withdrawal, you must communicate your decision by email to chiaramacarigioielli@gmail.com, indicating the order number and the product to be returned. Once we receive the return, we will refund within 14 days.

8. Warranty and defective products

All products sold are covered by a legal guarantee of conformity in accordance with current regulations. In the event of a defective or non-compliant product, please contact us within 2 months of discovering the defect, providing a detailed description of the problem. We will refund or replace the product at no additional cost, provided that the product complies with the conditions set out in the guarantee.

9. Limitation of liability

We are not liable for any direct, indirect or consequential damages arising from the use of the Site, the inability to use it, or events beyond our control. In any event, our liability will be limited to the value of the order placed.

10. Intellectual Property

All content on our Site, including text, images, logos, and trademarks, are protected by intellectual property rights and are the property of Domenico Barbato and its licensors. Any reproduction, distribution or modification without our express consent is prohibited.

11. Privacy and processing of personal data

The processing of your personal data takes place in accordance with our Privacy Policy , which we invite you to consult for further details on the processing of your data.

12. Applicable law and dispute resolution

These Terms and Conditions are governed by Italian law. In the event of disputes, the competent court is that of Milan. However, according to European Union legislation, if you reside in one of the EU Member States, you have the right to use alternative dispute resolution platforms, such as the European Commission website.

13. Changes to the Terms and Conditions

We reserve the right to change these Terms and Conditions at any time, without notice. Changes will be posted on the Site and will be effective immediately for all purchases after posting.

14. Contacts

For any questions regarding these Terms and Conditions or for assistance with your order, you can contact us at chiaramacarigioielli@gmail.com

Customer Support:
chiaramacarigioielli@gmail.com

Domenico Barbato CF:BRBDNC94H12F205J
VAT 10607560967
Via Ponte Vetero 14, Milan

Shipping Policy

We ship all over Italy and Europe. Here are the details on shipping methods and costs:

• Shipping times: Orders are processed and shipped within 15 business days of order confirmation.

• Shipping costs:

• Italy: €9.99 (indicated during checkout).

• Europe: €14.99 (indicated during checkout).

Delivery times may vary depending on destination and carrier. You will receive a shipping notification with tracking number as soon as your order is in transit.

Your privacy is important to us. In this Privacy Policy we describe how we collect, use and protect your personal data when you visit our e-commerce site and use our services.

1. Data controller

The owner of the personal data collected through this site is:

Dominic Barbato

Via Ponte Vetero 14

Chiaramacarigioielli@gmail.com

10607560967

2. Personal data collected

We collect the following data when you interact with our site:

• Browsing data: IP address, browser type, browsing language, pages visited, date and time of visit.

• Data provided voluntarily: name, surname, email address, shipping address, telephone number, payment data (via secure platforms such as PayPal or credit cards).

• Transaction data: information relating to purchases made, such as products purchased, amounts and delivery address.

3. Purpose of the processing

Your personal data will be processed for the following purposes:

• Contract performance: to manage orders and delivery of purchased products.

• Order communications: To send you confirmations, shipping status updates, and information about your purchases.

• Customer support services: to respond to support requests and handle any complaints.

• Marketing and advertising: If you have given your consent, we may send you newsletters or personalized offers (you can unsubscribe at any time).

• Statistical analysis: to improve the shopping experience and optimize our services.

4. Legal basis of the processing

The processing of your personal data is based on one or more of the following legal bases:

• Execution of a contract (order management and purchases).

• Consent (for sending promotional and marketing communications).

• Legal obligation (to comply with tax and legal obligations).

5. Data retention

Your personal data will be retained for the time necessary to fulfill the purposes described above, and in accordance with the terms established by law, such as for tax purposes. Order data will be retained for a period of 10 years, in compliance with tax obligations.

6. Data Sharing

Your personal data may be shared with:

• Payment service providers (such as PayPal, Stripe) for payment processing.

• Couriers and shipping services for the delivery of products.

• Other service providers (such as IT support, marketing, customer support) who process data on our behalf, in compliance with applicable regulations.

7. Data Security

We take appropriate technical and organizational security measures to protect your personal data from unauthorized access, loss or damage. We use SSL (Secure Socket Layer) encryption to protect online transactions.

8. User rights

You have the right to:

• Access your personal data.

• Request the rectification or deletion of your data.

• Limit or object to the processing of your data.

• Request data portability.

• Withdraw your consent at any time (without affecting the lawfulness of processing based on consent before its withdrawal).

• File a complaint with the competent data protection authority.

To exercise your rights, you can contact us at the email address: chiaramacarigioielli@gmail.com

9. Cookies

Our website uses cookies to improve your browsing experience and collect information about how the site is used. For more information about cookies and how to manage them, see our [Cookie Policy](insert link).

10. Changes to the Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page, indicating the date of the update.

Last update: 01-31-2025